Firstly please improve your speed of service for the front desk - too much administrative work and slower then slow. We have to tolerate the unfriendly- unwelcoming- unattentive service level from face to face and also via phone call.
Upon checking in we were shocked with the given room view that facing blocked of walls with left over construction stuff to welcome us!!
After much noises - the duty manager made a recovery to charge us to higher floor better room with a more welcoming city view - thank you for this!!
Our last stay in Hatten Melaka was like more than 5 years ago and this return 訂房網站 the arrangement was totally a huge disappointment!
Please fix your front desk speed and friendliness!
Kate Thom
夫妻/情侶出遊
一室雙床套房
入住於2025年06月
3.2
評價於:2025年07月02日
The Twin Room Suite on the 21st floor was very run down. The carpets were filthy and covered with stains everywhere and there was a lingering smell of vomit on the carpet in front of the sofa which I had to use pure essential Peppermint oil to counter. There was debris (insect dropping? See photo) on the sofa when we first checked into the room. The bathroom had a faint unpleasant odour and the shower stall door could not keep in water from so the bathroom floor was semi- flooded each time we took a shower. Hotel breakfast buffet is of decent quality and variety but the coffee is undrinkable. Bed was comfortable and bed linens clean.
I think the responses by the hotel's "MarCom" or purported service recovery team appears to be AI generated as the complaints I now read online stretch way back with similar adverse feedback but nothing seems rectified despite platitudes and assurances to do better.
Location is however top notch and if you are not a stickler for hygiene then the Hatten Hotel may be OK for you.
Village guy liking travelling
獨自出遊
豪華套房
入住於2025年05月
5.0
超讚
評價於:2025年05月04日
Location is more convenient to red square, Cheng he museum, Jonker street and malacca river cruise,etc. with just a few minutes walking.
The strait mosque is 5mins cab distance.
U can enjoy the sunrise from oneself room.
The roof lounge view also fantastic. U can oversee the malacca city and also the strait.
The hotel staff is polite and friendly with smile faces always.
Fall stalls , convenience shops are surrounding. U can enjoy the local cuisines anytime.
Good location. Cleanliness was fine .
Only thing is as we left one of our room card in the room but was taken by the house keeping when they are doing the cleaning. Had to call them and ask them to send us another room card. Breakfast was fine too. Overall recommend.
訪客用戶
獨自出遊 精緻套房
入住於2025年10月
4.5
很好
評價於:2025年10月28日
於2025年10月25日- 入住1晚
馬六甲2天1日遊
參加朋友婚禮日
入住Hatten Hotel 惠勝酒店 #1622
酒店坐落於Jln Merdeka, Banda Hilir,馬六甲,附近擁有眾多景點,交通便利,是商務出差和休閑度假的理想選擇。
如果從新加坡可以乘搭“707”長途巴士直達酒店的;酒店隔壁、對面就是百貨商場、樓下有7-11、可以隨時購買必需品!
這裡去“雞場街”很近、打滴滴大概5元馬幣左右、很靠近、也可以走路過去的、我選擇打滴滴、因為很熱…
房間空間寬敞整潔、可以接受!酒店讓我提前辦理入住手續、11點40分左右就拿到房間啦、房間是禁煙🚭的哦!可以在酒店樓下外面吸菸的!
所以總體來説、這裡還是很不錯的、方便。
Firstly please improve your speed of service for the front desk - too much administrative work and slower then slow. We have to tolerate the unfriendly- unwelcoming- unattentive service level from face to face and also via phone call.
Upon checking in we were shocked with the given room view that facing blocked of walls with left over construction stuff to welcome us!!
After much noises - the duty manager made a recovery to charge us to higher floor better room with a more welcoming city view - thank you for this!!
Our last stay in Hatten Melaka was like more than 5 years ago and this return 訂房網站 the arrangement was totally a huge disappointment!
Please fix your front desk speed and friendliness!
Kate Thom
夫妻/情侶出遊 一室雙床套房
入住於2025年06月
3.2
評價於:2025年07月02日
The Twin Room Suite on the 21st floor was very run down. The carpets were filthy and covered with stains everywhere and there was a lingering smell of vomit on the carpet in front of the sofa which I had to use pure essential Peppermint oil to counter. There was debris (insect dropping? See photo) on the sofa when we first checked into the room. The bathroom had a faint unpleasant odour and the shower stall door could not keep in water from so the bathroom floor was semi- flooded each time we took a shower. Hotel breakfast buffet is of decent quality and variety but the coffee is undrinkable. Bed was comfortable and bed linens clean.
I think the responses by the hotel's "MarCom" or purported service recovery team appears to be AI generated as the complaints I now read online stretch way back with similar adverse feedback but nothing seems rectified despite platitudes and assurances to do better.
Location is however top notch and if you are not a stickler for hygiene then the Hatten Hotel may be OK for you.
Village guy liking travelling
獨自出遊 豪華套房
入住於2025年05月
5.0
超讚
評價於:2025年05月04日
Location is more convenient to red square, Cheng he museum, Jonker street and malacca river cruise,etc. with just a few minutes walking.
The strait mosque is 5mins cab distance.
U can enjoy the sunrise from oneself room.
The roof lounge view also fantastic. U can oversee the malacca city and also the strait.
The hotel staff is polite and friendly with smile faces always.
Fall stalls , convenience shops are surrounding. U can enjoy the local cuisines anytime.
Good location. Cleanliness was fine .
Only thing is as we left one of our room card in the room but was taken by the house keeping when they are doing the cleaning. Had to call them and ask them to send us another room card. Breakfast was fine too. Overall recommend.
訪客用戶
獨自出遊
精緻套房
入住於2025年10月
Wusuodiaowei
家庭出遊
豪華套房
入住於2025年10月
訪客用戶
家庭出遊
一室雙床套房
入住於2025年10月
M303633****
家庭出遊
精緻套房
入住於2025年10月
E1468****
商務出差
精緻套房
入住於2025年07月
訪客用戶
好友出遊
精緻套房
入住於2025年07月
Kate Thom
夫妻/情侶出遊
一室雙床套房
入住於2025年06月
Village guy liking travelling
獨自出遊
豪華套房
入住於2025年05月
M50682****
商務出差
精緻套房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
精緻套房
入住於2025年06月
訪客用戶
獨自出遊 精緻套房
入住於2025年10月
Wusuodiaowei
家庭出遊 豪華套房
入住於2025年10月
訪客用戶
家庭出遊 一室雙床套房
入住於2025年10月
M303633****
家庭出遊 精緻套房
入住於2025年10月
E1468****
商務出差 精緻套房
入住於2025年07月
訪客用戶
好友出遊 精緻套房
入住於2025年07月
Kate Thom
夫妻/情侶出遊 一室雙床套房
入住於2025年06月
Village guy liking travelling
獨自出遊 豪華套房
入住於2025年05月
M50682****
商務出差 精緻套房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 精緻套房
入住於2025年06月